What is your return policy?
You can check the delivery date in the delivery confirmation email or with the tracking number provided in the shipping confirmation email.
How do I start a return/ exchange?
Your trust in VAMVAS means the world to us, which is why we personally inspect and hand pack every order very carefully. We are also human, so something might still escape our eye from time to time, but we are here to amend our mistake.
If you received a faulty product, please attach corresponding pictures in your email. In the event of a documented manufacturing defect, we deeply apologize and will cover the cost of return shipping.
I shipped my return. What now?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Please note that after we issue a refund, it may take a bit longer for your bank to post it on your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please CONTACT US at firstname.lastname@example.org
I received my VAMVAS as a gift. How will I get my refund?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.