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Return Policy

 

What is your return policy?

    We want you to love your VAMVAS as much as we do. Unfortunately, where there is love, there is always the risk of heartbreak. Returns are easy and risk-free with us, so if you don't love your VAMVAS, you can return them within 30 days from the delivery date. No questions asked and no hoops to jump through.
    Just make sure that your item is unused and in the same condition you received it, in its original packaging (aka that colorful recyclable cardboard shoe box with the cute lace).
    After 30 days from delivery, you may still return your order for an exchange or store credit towards your next purchase or to share with someone you love.
    You can check the delivery date in the delivery confirmation email or with the tracking number provided in the shipping confirmation email.

     

    Please note that only regular priced items may be refunded (if you used a discount code during checkout, your order still counts as regular priced and may be returned for a full refund). Sale items cannot be refunded, but may still be exchanged or returned for store credit.

     

    How do I start a return/ exchange?

      CONTACT US with your name, email address, order number and reason for return/ exchange. You can find your order number in your purchase confirmation email. We will reply to your request in less than 24 hours with further instructions. Once your request is approved, you have 2 options to return your order to us:

       

      Option a)
      We will email you a pre-paid return label with tracking and insurance. You just have to print it and attach it securely to a shipping box. You can reuse the same box, and we encourage you to, in order to reduce waste and carbon footprint. Just make sure to cover or remove any prior shipping labels to avoid confusion and delays. We will process your return and deduct the label cost from your refund.

      Option b)
      Return the package by your own means, using your preferred carrier.

       

      You are responsible for the package until it is received at our return address, so we recommend using a trackable and insured service.

       

      Your trust in VAMVAS means the world to us, which is why we personally inspect and hand pack every order very carefully. We are also human, so something might still escape our eye from time to time, but we are here to amend our mistake.
      If you received a faulty product, please attach corresponding pictures in your email. In the event of a documented manufacturing defect, we deeply apologize and will cover the cost of return shipping.

       

      I shipped my return. What now?

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Please note that after we issue a refund, it may take a bit longer for your bank to post it on your account.

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please CONTACT US at support@vamvasoriginals.com

       

      I received my VAMVAS as a gift. How will I get my refund?

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an electronic gift card will be emailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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