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Return Policy

 

What is your return policy?

    Returns are easy and risk-free with us, so if you don't love your VAMVAS, you can return them within 30 days from the delivery date
    Just make sure that your item is unused and in the same condition you received it, in its original packaging. Returns and exchanges are free in the U.S., international returns are covered by the customer.
    You can check the delivery date in the delivery confirmation email or with the tracking number provided in the shipping confirmation email.
     

    How do I start a return/ exchange?

      CONTACT US with your name, email address, order number and reason for return/ exchange. You can find your order number in your purchase confirmation email. We will reply to your request in less than 24 hours with further instructions. Once your request is approved, we will email you a pre-paid return label. You just have to print it and tape it to the box. Cover or remove any prior shipping labels to avoid confusion and delays. 
       

      I shipped my return. What now?

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
      If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Please note that after we issue a refund, it may take a bit longer for your bank to post it on your account.

       

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