We are avid online shoppers ourselves, so we know sometimes the struggle is real! We go above & beyond to offer you full support and make the process as convenient for you as possible.
How will my order be shipped?
VAMVAS has partnered with USPS to offer FREE, FAST and SAFE priority shipping to ANYWHERE In the US (P.O. boxes excluded). You will receive a tracking number with your shipping confirmation email so you can follow your shoes' adventures on their journey to you.
Your trust in VAMVAS means the world to us, which is why we personally inspect and hand pack every order very carefully.
Do you ship internationally?
Yes, we ship internationally with USPS. International customers are responsible for any customs, taxes, import duties, or any additional charges imposed by their governments.
When will my order be shipped?
We would hate to keep you waiting to enjoy your VAMVAS, so we work hard to bring them to you ASAP. Orders placed before 5 P.M. PST will be shipped same day. Orders placed after 5 P.M. will be shipped next business day.
What is the estimated delivery time for my order?
USPS Priority Mail is fast and reliable. In normal conditions, you should receive your order in 2-4 business days. Orders to Los Angeles and surrounding areas might be delivered in just 1 day. You will receive a tracking number via email when your order is processed.
Can I modify or cancel my order?
If you wish to cancel or modify your order, CONTACT US as soon as possible and we will gladly make the necessary changes or cancel it and refund your original payment method if your order hasn't yet shipped. Once your order has shipped, we are no longer able to cancel it.
Returns & Exchanges
What is your return policy?
Returns are easy and risk-free with us, so if you don't love your VAMVAS, you can return themwithin 30 days from the delivery date.
Just make sure that your item is unused and in the same condition you received it, in its original packaging. Returns and exchanges are free in the U.S., international returns are covered by the customer.
You can check the delivery date in the delivery confirmation email or with the tracking number provided in the shipping confirmation email.
How do I start a return/ exchange?
CONTACT US with your name, email address, order number and reason for return/ exchange. You can find your order number in your purchase confirmation email. We will reply to your request in less than 24 hours with further instructions. Once your request is approved, we will email you a pre-paid return label. You just have to print it and tape it to the box. Cover or remove any prior shipping labels to avoid confusion and delays.
I shipped my return. What now?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days. Please note that after we issue a refund, it may take a bit longer for your bank to post it on your account.
Did not find what you were looking for?
CONTACT US and we will gladly answer any additional questions you might have.
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